We ran into the group in front of us, can we get a refund?

No. Like large concert, theater and sporting events, there are no refunds of any kind. If having a more “alone” experience is important to you, attend earlier in October, come in September, or on a week day. Groups are spaced out before entering each of our attractions. Once inside, we do not control the pace at which guests navigate the attractions. Some walk slower than a pack of zombies and some run through it. It is inevitable that some catching up will take place. Brighton Asylum is designed to be scary and entertaining regardless of the pacing.