Help/FAQ

We are a group of 7, can we all go in together?

Unfortunately No. Our haunted houses have a maximum capacity and cannot deviate from it under any circumstances. Smaller groups also have a better experience. The last person in a large group sees everything coming and wont get the same experience. By all means come in large groups but please separate into smaller groups at the entrance so we can process everyone accordingly. Not doing so delays us and makes our lines longer.

Is The 13th Hour Handicap Accessible?

Yes. There are a couple areas that may have to be by­passed; we provide by­passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the houses!

NOTE: we do not allow anyone with medical braces to enter, such as casts, leg braces, crutches, as a pre-existing medical condition could be made worse by these events. Those in a secured wheelchair will be granted entry with a guide.

Do you have a lot of strobe lights in the haunted houses?

Yes. We have many strobe lights throughout the entire haunted house. It is not recommended for people that have Epilepsy to go through the haunted house. We also don’t recommend people with asthma, heart issues, pre existing medical conditions of any kind, back/neck problems, and pregnant women go through the haunted house. Those with medical braces of any kind will be denied admission.

Is there Security?

We have security on staff every single night including police officers, retired police officers, and SORA licensed security.

Can we take photos/video inside the haunted houses?

No. Photography and video recording (including GoPros) are not permitted

Can I bring my purse and/or shoulder bag into the haunted house?

We do not have lockers or a coat check at the haunted house. We do not allow bags or purses into the attractions as they have the potential to get caught on moving sets, walls and pose a safety hazard. We suggest you leave your purse in your car. If you are worried about expensive items in your purse, leave those items at home before attending.

Will the actors touch us? Can we touch the actors?

No. Actors will not touch you unless you are wearing a free glow necklace (provided at the entrance) which opts you into physical contact. You may opt out at any time by discarding the necklace. Please be respectful and do not touch the actors back under any circumstances. Incidental and unintentional contact may occur. Touching the actors will get your group ejected from the haunted house without refund.
LIVE VIDEO RECORDING IN ALL HAUNTED HOUSES, AT CONCESSIONS, SECURITY CHECK, AND PARKING AREAS.

How Long is the wait in line?

It depends. During our September hours, the wait is much shorter. The beginning of October, Sundays, and Thursdays will see less crowds as well as earlier in the night and later in the night as crowds dissipate. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait is longer.

Is there parking and do you charge for it?

During Halloween season, We have on site parking, free of charge. On busy Friday and Saturday nights later in October, please allow extra time for parking.

Can pregnant women go though the haunted house?

We do not recommend pregnant women to go through the haunted house. So if you insist on going through pregnant, you do so at your own risk.

If I have asthma, can I go through the haunted house?

Even though large fog effects are not used at Brighton Asylum due to NJ state regulations, we still do not recommend those with asthma attend our show due to other ways asthma can be triggered, including, but not limited to: anxiety, fear, physical exertion, etc. You enter at your own risk. If you insist on attending, and you have asthma, please bring your inhaler.

Who should not attend Brighton Asylum?

The 13th Hour is not recommended for those with known and pre-existing medical conditions including, but not limited to: breathing, heart, psychological, joint or muscle conditions, pre-existing medical conditions, back, neck or skeletal problems, any activity made worse by physical exertion, or if you are not physically fit. Attractions require guests to walk great distances over a winding pathway with moving floors and walls.

WARNING: Guests assume all risks for taking part in this activity. This is a haunted attraction and with this activity, there are risks, known and unknown, associated with its participation. Injury or death can occur as a result of taking part in this activity. Brighton Asylum, its affiliates, its management, owners, landlord, or sponsors, assume no liability for injuries resulting from taking part in this activity. By purchasing a ticket, you agree to hold harmless Brighton Asylum, its management, owners, landlord, and affiliates and assume all liability for taking part in this activity.

Can I bring my dog?

Sorry, we know dogs are welcome at most places in New Jersey, however, it’s just too darn scary for our furry friends at the 13th Hour Haunted House. They would probably be more comfortable at home with the other scaredy cats…err humans.

Will you pay for my clothing if it gets stained, ripped or ruined in the haunted house?

Sorry, we will not. Please do not wear expensive items to the haunted attraction. Our make up used in the attraction is water-soluble and will come out with simple washing. However, we just dont know how these items will react with your particular clothing, and therefore, cannot make any guarantees. Please do not call us about these situations, or say you did not read the FAQ. We will not pay for your damaged clothing or your lost or damaged items. Please leave these items at home. Thank you

Is this the same as Last Year?

No way! Just ask anyone who attends The 13th Hour Haunted House regularly, and they will tell you. We update our scenes, characters and scares every season.

We ran into the group in front of us, can we get a refund?

No. Like large concert, theater and sporting events, there are no refunds of any kind. If having a more “alone” experience is important to you, attend earlier in October, come in September, or on a week day. Groups are spaced out before entering each of our attractions. Once inside, we do not control the pace at which guests navigate the attractions. Some walk slower than a pack of zombies and some run through it. It is inevitable that some catching up will take place. Brighton Asylum is designed to be scary and entertaining regardless of the pacing.

Is there any specific dress code to enter the 13th Hour Haunted House?

Yes. No high heels (we have stairs inside the attraction), no backbacks or bags, no props or masks with costumes (costumes are permitted), and we highly recommend not wearing expensive clothing due to the potential for them getting stained, wet, ripped, etc, inside the attraction. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED PROPERTY.

TIP: We are unable to go back through the attraction to look for your phone, or other items you WILL drop because you insist on getting that video after we tell you there is no video recording or photography once you enter. Likely, your phone is gone forever, even if you constantly email us to tell us the beacon says its still there. Leave the phone in your pocket where it belongs.

If I have a problem, can I just complain and get a refund?

If you have a problem, PLEASE report it to us ON SITE, the night of your problem. Please report it to the ticket booth, not to a random staff member. It is important that your inquiry gets to the proper channels so that we may help you. However, please understand that just like major sporting and concert events, refunds are not given under any circumstances. We will work with you closely to resolve your issue. Please don’t email us or call us days later to report an issue. We may not be able to help you. We need to hear from you the SAME NIGHT you attend, and work with you on that same night.

Can I get out if I’m too scared?

Yes. There are emergency exits around most corners. Simply follow the emergency exits signs out of the haunt (without refund. If we scared you that quickly, we did the job you paid us to do, and promptly!). We have staff in these areas to assist you. However, If you use these emergency exits, you will not be allowed back into the haunt. These emergency exits are for emergency only.

Are there refreshments at The 13th Hour Haunted House?

Yes. Refreshments vary night to night but we typically carry water, hot chocolate, hot apple cider, packaged snacks and more!

Can I show up drunk, stoned, and wreck your haunted house and assault your actors?

You should ask the police on duty this question. Every season (without fail) we have to escort someone (and their group) out of our haunts into the arms of the police. We do not allow aggressive behavior, pushing, weapons of any kind, alcohol, touching our actors or staff, etc. We have a list of rules just like any other business that must be adhered to for your own safety. Please go through the attractions in a civilized manner and everyone (including yourself) will have a great time.

NOTE: No outside food or beverages of any kind will be permitted past the security checkpoint. All water bottles, coffee cups, etc, must be thrown out prior to entering. Additionally, we refuse entry to anyone who appears drunk , stoned, or openly aggressive towards our staff/actors

Can I work at the 13th Hour Haunted House?

We have a limited number of positions available each season. Check the “work here” tab for information on how to apply. Please keep in mind, we are looking for energetic, enthusiastic, and reliable people to be a part of our time. If you are simply looking for extra money, don’t have a passion for this genre, or are trying to pass the time, this is not the job for you. You must be 18yrs or older to apply

My question isn’t here. How can I contact you?

We can be reached at info@13thhour.com or (862) 244-4454. We cannot answer emails or voicemails during hours of operation so please leave your questions for us ahead of time.

What Time Are you Open?

Click here for calendar

Where Are You Located?

13th Hour Haunted House (Formerly The Haunted Scarehouse) is located at 105 West Dewey Ave, Wharton NJ 07885.

What forms of payment do you accept?

We accept credit cards for on-line purchases, and cash at the door. We have an ATM on site should you not have cash handy

TIP: We always recommend purchasing your tickets in advance as we have a tendency to sell out many of the more popular time slots even before we open for the night.

Is there an age limit?

NO.

TIP: Any children who attend cannot be carried, and must walk on their own

Will you separate us from our group?

No. We believe in groups enjoying a haunted house together and seeing others in their group getting scared and having fun. We allow guests to enter together in groups of up to 6 in all attractions.

TIP: If you like the idea of getting touched or separated from your group, you can opt in for this more intense experience ANY NIGHT we are open. Visit our “Contact Nights” for more information.

Where is the waiting area?

The waiting area for all attractions is outdoors, under weather protected tents. All the attractions themselves are INDOORS. WE ARE OPEN RAIN OR SHINE! Please keep an eye on the temperature before coming so you can dress accordingly.

How long does it take to go through?

Our Escape rooms are a 1 hour experience or a 5 minute experience depending on the room chosen. If you choose the 3 haunted house combo, we expect that you will experience heart-pounding action long enough to feel VERY satisfied, and worth the trip. Its hard to say exactly how long it takes to navigate all 3 haunted houses because this is not a timed ride. It’s a walk-through attraction where guests are free to experience the attractions at their own pace. This vastly affects the amount of time guests are inside the attractions. Guests who get scared easily and run through the attractions are inside for far less than those who really take in the environment and take their time. Needlessly to say, Brighton Asylum is a world class haunted attraction experience, and has received numerous recognition, including visits from The Today Show, Cake Boss, actor James Franco, as well as winning top haunt awards from Buzzfeed, The Huffington Post, Haunted Attraction Magazine, Haunted Attraction Association, and many more.

 

PLEASE DO NOT EMAIL US QUESTIONS WITHOUT READING THROUGH OUR FAQ PAGE IN ITS ENTIRETY.  MOST IF NOT ALL QUESTIONS CAN BE ANSWERED HERE.